Your Privacy
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Agapé Ministries Ltd (or simply Agapé UK) is committed to protecting your privacy. We want you to know that the information you share with us will be treated with care. We also want to be honest and clear about your privacy and personal information at all times. We are publishing this Privacy Notice to let you know how we collect, process, use, and share your personal information. It also tells you how you can exercise your rights.
We will regularly update this Privacy Notice and we as we do so will inform data subjects of the changes to your privacy and how your personal data is processed. If you have any questions about this policy, please contact Agapé UK at dataprotection@agape.org.uk.
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At our UK national headquarters at 167 Newhall Street, Birmingham, B3 1SW, we collect moving imagery via CCTV. Agapé UK collects imagery via CCTV cameras located in both public (street) and private (our business premises) locations. We collect imagery via CCTV for the purposes of crime prevention and public safety, to:
- Maintain the safety and security of our employees, colleagues, and other members of staff.
- Support the effective management and safety of our building and infrastructure, including our car park spaces.
- Provide evidence to any law enforcement or police investigations.
The lawful justification for collecting and using CCTV imagery is that there are legitimate interests to do so. Agapé commits to the safe and secure collection and storage of any imagery on-site, which will only be viewed by the authorised and appropriate Agapé staff. Any sharing with law enforcement or police authorities will be shared under our legal obligation to comply with the law. No imagery will be shared with third parties, except when required to do so by law.
Agapé retains imagery for 28 calendar days, after which point it is deleted. Imagery required for an investigative or legal procedure will be retained beyond this timeframe for as long as necessary and will be deleted upon completion of the purpose for which it was retained.
If you would like a copy of your personal data from the imagery, please write to Agapé UK’s Data Protection Team at 167 Newhall Street, Birmingham, B3 1SW, and include an email address or postal address so that we may get back in touch with you to validate your request. We may need to verify your ID, after which, we will respond to it within 30 days.
Your personal preferences and keeping your data accurate are of the utmost importance to us.
If at any stage you do not want to hear from us or want to update your details, you can:
- Email: reception@agape.org.uk
- Call: 0121 765 4404
- Write: Agapé UK, 167 Newhall Street, Birmingham, B3 1SW
You can also now register your details with the Fundraising Preference Service if you want to tell us through them that you would prefer us not to contact you.
Any email marketing, we send you will contain information about how to unsubscribe. During any phone conversation you have with us, please feel free to let us know how you prefer to be contacted.
The GDPR gives you various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting using the information provided in Section 2: ‘Who we are.’
We will respond to your request within 30 days of accepting it. Before accepting your request, we may need to ask for some identity documentation from you, to make sure we don’t inadvertently provide your personal information to someone else.
You have the right to:
Rectification (editing and updating personal information)
If your information needs to be edited or updated, you can change your personal information directly on our website. Our Digital Tools offer different options for you to access, change, and modify the information you previously provided, such as your donor or customer record (for registered users only), email address, postal address, or to stop a duplicate email.
Alternatively, you can ask us to update your information by contacting us using the information provided in Section 2: ‘Who we are.‘ Please make sure to provide us with all the information we need to be able to address your request, including both the old and new information.
Access your personal information (Data Subject Access Request)
You can request details of your personal information we hold. We will confirm whether we are processing your personal information and provide additional details including what kind of information we have about you, where we collected it, how we use it (including the legal basis for our processing), how long we expect to keep it, details of any automated decision making or profiling and the safeguards regarding data transfers to non-EEA countries, subject to the limitations set out in applicable laws and regulations.
If you wish to exercise this right, you should contact the Data Protection team using the information provided in Section 2: “Who we are,” who will investigate your concerns. After validating the request, we will provide you with a copy of your personal information free of charge. We will respond within one month, providing that the request includes appropriate contact details or if we have it already them record. We may charge you a fee to cover our administrative costs if you request multiple copies of the same information or if the requests are manifestly unfounded or excessive.
If you are unhappy at any time about the way we process your personal information, please contact the Data Protection team.
Erasure (deletion of personal information)
At your request, we will delete your personal information if:
- It is no longer necessary to retain your personal information;
- You withdraw the consent which formed the basis of your personal information processing;
- you have successfully objected to the processing of your personal information (see below);
- Your personal information was processed unlawfully; or
- We are required to delete your personal information to comply with our legal obligations.
We will review requests on a case-by-case basis and we might not be able to comply with your request if we need to process your personal information:
- For exercising the right of freedom of expression and information;
- To comply with our legal obligations;
- To establish, exercise or defend a legal claim; or
- To perform a task in the public interest.
If this is the case, we will notify you of the reasons why your request was rejected.
Restriction of processing of personal information
You have the right to request us to limit the processing of your personal information if:
- You dispute the accuracy of your personal information;
- Your personal information was processed unlawfully, and you request a limitation on processing, rather than a deletion of your personal information;
- We no longer need to process your personal information, but you need your personal information in connection with a legal claim; or
- You object to the processing of your personal information based on our legitimate interests – pending verification as to whether we have an overriding legitimate ground for such processing.
- To the extent needed, we may still keep some of your data to ensure we comply with your request to limit processing, or for other legal purposes.
Objecting to certain types of processing (including automated decision making and profiling)
Where we process your personal information based upon our legitimate interests, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms.
Where we process your personal information based upon our legitimate interests and where decisions are made by automated processing which has a legal or other significant effect on you, you may also object to such automated decision making.
At present, the Record of Processing Activity has not revealed any instances of automated decision making or profiling.
Portability of personal information
You can request us to send you your personal information in a structured, commonly used, machine-readable format so that it can easily be transferred and used by a third party if:
- You provided us with the personal information;
- The processing of your personal information is based on your consent or required for the performance of a contract; or
- The processing is carried out by automated means.
Withdrawing consent
We primarily rely on legitimate business interests to process your data, but to the extent we use consent to process your data, you have the right to withdraw any consent you may have given us at any time. We will comply with your request promptly.
If you withdraw your consent, we might not be able to provide some of our products and services to you. At any point, you have the right to object to processing of your personal information for direct marketing purposes and we will promptly comply with your request.
Filing a complaint with a data protection authority
We will try to resolve any problems that you have but you are always able to contact the ICO – the UK’s supervisory authority for assistance or to make a complaint.
